Unable to print / print preview doesn't work / only first page is printed (in Gmail, Draw.io, Medium, etc.)

✔️workaround

(Jason ansleyRDgroup) #1

The issue I’m facing is: not able to print email messages via gmail


Here’s the detailed report

  • Trigger: choose “print” from within an email using the gmail app
  • Issue: inconsistent print window opening when trying to print a single or group of emails
  • Explanatory gifs/pictures (we really need that :pray: ): https://www.useloom.com/share/b90b6cd7507340568cfcc5497b72db87
  • OS version: Mac OS high Sierra 10.13.4
  • Station version: 1.13.1

Can't print or preview print in Draw.io
App cannot print
Printing from Gmail... Only One Page Prints
Printing Issues - Station will only let me print the first page!
Can't print
(Georges Abi-Heila) #2

Hey @Jason_Ansley,

Since i’ve managed to reproduce that bug it’s going to be added to our bug-fixing roadmap: thanks for the detailed report!

In the meantime there’s an easy workaround. If the print pop-up doesn’t appear:

  1. Go back to your main gmail page
  2. Revert to the “print email” page
  3. The popup should appear within seconds.

—> Explanatory gif: https://cl.ly/s7rs


(Gev Weil) #3

It’s the same for me, using win 10,


(Jon Watts) #4

Hi, @Georges I’m getting the same issue on Windows 10

Here’s the detailed report

Trigger: choose “print” from within an email using the gmail app
Issue: No print window opening when trying to print a single or group of emails
Explanatory gifs/pictures/video (we really need that :pray: ): https://we.tl/MEXo7z6wMI
OS version: Windows 10 Pro version 1803 OS build 17713.1000
Station version 1.16.2 Electron 2.0.2 Chrome 61.0.3163.100 Node 8.9.3 v8 6.1.534.41 @getstation/services 0.18.5


(Doncho Angelov) #5

:bulb: SUMMARY
I need to be able to print the page I’m looking at.

As a user (specifically Medium app) I want to press Ctrl+P or select File -> Print so that the page I’m looking at is sent to print preview using the correct media CSS (if exists), and from there I could print it out physically.

:question:GIVE US CONTEXT
Tell us about the current experience

When I read a post, I’d like to send it or save it as PDF, or just print it for further reference. Today, in order to do so, I have to copy the current page URL and paste it into Chrome, eventually authenticate there (as I’m heavy Station user), and then I can print. I believe printing is a necessary feature to be added.

:writing_hand: PROVIDE DETAILS
Tell us what you are looking to change

I’d like printing to be implemented as it’s in Chrome.

:fire: DESCRIBE THE IMPACT
How would it change your experience

The main advantages for me are:

  • I won’t have to do page URLs juggling between Chrome and Station
  • This will keep me more in Station. Usually, if I depart Station and go to Chrome, then why return?

(Faraz Siddiqui) #6

The issue I’m facing is that Print Preview or Print not working in Draw.io.


Here’s the detailed report

  • Trigger: Print Preview or print
  • Issue: shows blank screen
  • Explanatory gifs/pictures (we really need that :pray: ): image
  • OS version: Mac 10.12.6
  • Station version: 1.9

(Riley Bowen) #7

:writing_hand: Brief description of the issue

Whenever me or my coworker (running macOS Majove 10.14.1) try to print pages from any of the apps, it will only print the first page and then spit out the rest of the pages blank. Its been like this for the past two weeks and I can’t think of what would cause that.


:warning: Mandatory details

  • :gun: Trigger — Attempting to print more than one page.

  • :boom: Issue — App will only print the first page. All pages after that will be blank.

  • :desktop_computer: OS version — macOS Mojave 10.14.1

  • :gear: Station version — 1.28.1


(Eugen Gossen) #9

Same problem here as Riley. Only first page is printed (PDF and network printer, both)
Trigger - Printing Google Drive documents with more than 1 page CMD+P
Issue - Only first page has content, remaining pages are blank
Environment - macOS Mojave 10.14.1, Station 1.27.1, GoogleDocs


#10

:writing_hand: Brief description of the issue

My problem is that … when I try to print from Gmail, it will only print one page and then spit out a blank second page no matter how long the email is.


:warning: Mandatory details

  • :gun: Trigger — Just try to print.

  • :boom: Issue — It only prints one page.

  • :movie_camera: Explanatory gifs/pictures

  • :desktop_computer: OS version — OSX 10.14

  • :gear: Station version — 1.31.2


(Gottfried Keller) #11

:writing_hand: Brief description of the issue

My problem is that that I can’t print from my Gmail account.


:warning: Mandatory details

  • :gun: Trigger

  • :boom: Issue

  • :movie_camera: Explanatory gifs/pictures

  • :desktop_computer: OS version

  • :gear: Station version