Unable to access app store

Hello,

:writing_hand: Brief description of the issue

I have a problem with the station app. I can’t access the app store to add new apps. When I click on the app store button, it shows me a blank page and the app does not load, as in the screenshot below.


:warning: Mandatory details

Thanks,
Deniz.

Hello @dyilm,

Sorry to hear that. You can try to either reload the page (View > Reload this page) or if that doesn’t work you an try to restart the “app store app” by going to Help > Reset Current Application.

Tell me if this work for you!

Thank you for your quick reply.

These two actions don’t solve the problem.
I do not know if it can help you but I took a screenshot of the station developer tools.

Deniz.

Hi @dyilm,

I asked our tech team and you can try 2 more options:

  • Either, follow these instructions:
  1. Quit Station
  2. Download SQlite for your platform:
  1. Decompress the downloaded zip, and open a Terminal/Console
  2. Execute the following statement, depending on your OS:
  • Mac: cd <extracted-folder-path> && chmod +x ./sqlite3 && ./sqlite3 ~/Library/Application\ Support/Station/db/station.db "DELETE FROM "authToken";"
  • Windows: <extracted-folder-path>/sqlite3.exe %appdata%/Station/db/station.db "DELETE FROM "authToken";"
  • Linux: cd <extracted-folder-path> && chmod +x ./sqlite3 && ./sqlite3 ~/.config/Station/db/station.db "DELETE FROM "authToken";"

OR

Hope this time it will work for you :crossed_fingers:

1 Like

Hi @Maud,

The first solution with the sqlite file worked well. Thank you.

Regards,
Deniz.

1 Like

We have moved to a new community, you can now follow this topics here:https://station.canny.io/admin/board/bugs-support/p/unable-to-access-app-store

We have moved to a new community, you can now follow this topics here:https://station.canny.io/admin/board/bugs-support/p/unable-to-access-app-store