Selectively default to native / desktop apps

(Drew Templeton) #1

SUMMARY (your need in one sentence)

Certain services I use provide a native desktop app that I would prefer to use (instead of the webapp in Station). For example, I use daily and only their desktop app allows calling (an essential feature).

GIVE US CONTEXT (tell us about the current experience)

When I click a link, it automatically opens the link in Station. 90% of the time when I open a record my intention is to call that person, which is not allowed in their webapp and therefore in Station.

PROVIDE DETAILS (tell us what you are looking to change)

I would like the ability to set certain services to default to the native/desktop client so when I click a link to them it does not open in Station and instead sends me to the desktop app.

DESCRIBE THE IMPACT (how would it change your experience)

The main advantages for me are:

  • time saved in my Station workflow (currently I have to figure out how to get the webapp to redirect me to the desktop app)
  • using Station more (currently when I know I will have to make a call I avoid going into station at all so I can get to the calling faster)