Freshbooks email confirmation prevents login

🙏info-needed

(Nick DeFrancisco) #1

The issue I’m facing is:
Cannot login to Freshbooks. It sends you to a page where you must click a link to confirm login, and that opens ONLY in external browser - not Station.

Completely unusable - PLEASE HELP!


Freshbooks loop
(Georges Abi-Heila) #2

Hey @NDESIGN,

You just have to:

  1. Confirm your email in your default browser
  2. Return to Station and refresh Freshbook by double clicking on its icon in the dock (https://cl.ly/rx0a)
  3. Login again to Freshbook in Station

Hope this helps


(Nick DeFrancisco) #3

That does not work. Does nothing but re-load the main Freshbooks login page.
Please help.


(Georges Abi-Heila) #4

I confirm that login to Freshworks works perfectly on our side.
Could you send me a screen recording of the bug so I can try to reproduce it?


(Nick DeFrancisco) #5

Here is a screen recording of what happens with Freshbooks. Video: https://drive.google.com/open?id=1B2SmXnay4ZkWycHCkIsaO02MZmMZBJkA


(Georges Abi-Heila) #7

Can’t access your file :wink:
CloudApp


(Nick DeFrancisco) #8

https://drive.google.com/file/d/1B2SmXnay4ZkWycHCkIsaO02MZmMZBJkA/view?usp=sharing sorry - was still changing permissions when you wrote!


(Georges Abi-Heila) #9

Thks!
mmm now that you’ve clicked on the confirmation link in your browser, logging in Freshworks via Station still doesn’t work?


(Nick DeFrancisco) #10

Correct. If I click on the link, in Gmail inside of Station, or even in my default browser, the link opens in my default browser, as shown in the video.
Double clicking Freshbooks does nothing - ever - except take me back to the login screen to repeat the cycle.


(Nick DeFrancisco) #11

Even tried adding a second instance of Freshbooks. Nothing works.


(Georges Abi-Heila) #12

Ok, we’ll have to investigate this. We indeed have an issue with link redirects.

One solution would be to correctly “catch” the link sent to you by mail so that it opens in Station instead of your default browser: could you right click on the URL sent to you by mail, click on “Copy link Address” and send me the link?

CloudApp

Thanks for your patience!


(Nick DeFrancisco) #13

Where do I send it so that it isn’t publicly listed in this Forum?


(Georges Abi-Heila) #14

You can direct message me:

CloudApp


(Sara) #15

The issue I’m facing is that when I log into Freshbooks it sends a verification email to my email. Then when I click that, it opens up in my web browser and not Station. Help! I would love to view my Freshbooks in Station.