Can't launch Station after update / Station is blocked after reinstall / Stuck on "your Station will be ready soon" screen

🙏info-needed

(Mauricio Chávez López) #1

:writing_hand: Brief description of the issue

Yesterday I updated the app, after having finished updating the software “Station” only shows the message “Hi, Maurricio! YOUR STATION WILL BE READY SOON …” and does not load anything in the interface, but if I select " View> Detach Current Application " a PopUp opens with the application that I have selected, which loads correctly, but in the main window it only shows the message that I mentioned. The PC was rebooted, I even installed the app and reinstalled it and the error persists, before it worked fine


:warning: Mandatory details

  • :gun: Trigger

  • :boom: Issue

  • :movie_camera: Explanatory gifs/pictures

  • :desktop_computer: OS version

  • :gear: Station version


Station is 100% blocked
(Pablo Benavent) #2

Exactly the same thing for me in Windows 10 laptop.

Stationversion 1.24.0

Electron2.0.2

Chrome61.0.3163.100

Node8.9.3

v86.1.534.41

@getstation/services0.21.4


(Pablo Benavent) #3

Nobody is in this situation? One month later I am still in the same, except one day it opened mysteriously…


(Mauricio Chávez López) #4

I have been waiting for more than a month, my report has not had any answer, it seems that the errors reported by users are not important.


(DevBytes) #5

This is not true, you just forgot to provide the following:
:warning: Mandatory details

  • :gun: Trigger
  • :boom: Issue
  • :movie_camera: Explanatory gifs/pictures
  • :desktop_computer: OS version
  • :gear: Station version

Could you please provide us with these details.


(Nicolas Valot) #6

:writing_hand: Brief description of the issue

My station is completely blocked even after full uninstall / reinstall of it. The menu is blocked too. The only thing that still work is “About Station”


:warning: Mandatory details

  • :gun: Trigger

  • :boom: _Issue : Station completely blocked

  • :movie_camera: _Explanatory gifs/pictures : Station_2018-09-22_11-41-16

  • :desktop_computer: _OS version : Windows 10 64 bit

  • :gear: _Station version : Last one 1.24.0


(Pablo Benavent) #7

Exactly the same thing for me in Windows 10 laptop.

Stationversion 1.24.0

Electron2.0.2

Chrome61.0.3163.100

Node8.9.3

v86.1.534.41

@getstation/services0.21.4


(DevBytes) #8

The first thing you can try is right clicking inside the problematic page.
You should get a menu that looks like this:
2018-10-24_17-22-40
In this menu click on “Reset Current Application”
This could solve the problem.

Another way of solving this would be “Resetting” your station.
But you will have to reconfigure your Station afterwards.
You can find the guide on how to do this here:

Tell us if this helped you :wink:


(Mauricio Chávez López) #9

This is the information about the Bug:

I updated the app, after having finished updating the software “Station” only shows the message “Hi, Maurricio! YOUR STATION WILL BE READY SOON …” and does not load anything in the interface, but if I select " View> Detach Current Application " a PopUp opens with the application that I have selected, which loads correctly, but in the main window it only shows the message that I mentioned. The PC was rebooted, I even installed the app and reinstalled it and the error persists, before it worked fine

OS version: Windows 8 edition Windows 8.1
Station Version: 1.26.0

I try to do this: “The first thing you can try is right clicking inside the problematic page.
You should get a menu that looks like this:”, it didn’t work.
I try to implement the next solution: “Another way of solving this would be “Resetting” your station.
But you will have to reconfigure your Station afterwards.” but it didn’t work either

Please help!!!, I think the software is great, but I can’t use it


(DevBytes) #10

Hi @marobozz ,
Thanks for trying the previous actions.
I cant find a way to reproduce this at the moment.
I’ll try to find another solution this evening.


(Pablo Benavent) #11

Hi @DevBytes thank you for your answer. I made a “fresh restart” and it worked…

But, in fact I had restarted in Station 1.0.9. (because I uninstall and I had an old copy old 1.0.9) and that’s why it worked, but after updating to the last version I come back to the previous situation: “Your Station will be ready soon” :frowning:

  • :gun: Trigger — open Station
  • :boom: Issue — Message “Your Station will be ready soon” appears and not open any app. I can’t even go to options nor the other things
  • :movie_camera: Explanatory gifs/pictures

imagen
imagen.png1920x1033 60.8 KB

  • :desktop_computer: OS version — Windows 10
  • :gear: Station version — Stationversion 1.26.0

Electron3.0.2

Chrome66.0.3359.181

Node10.2.0

v86.6.346.32

@getstation/services0.22.1


(Georges Abi-Heila) #13

Hey @pabenavent, @marobozz & @Nicolas_Valot :wave:

Thanks a lot for contributing :pray:
I’m having a hard time reproducing this bug: could you send me 3 files so I can investigate further.

  1. Your logs
  2. Your Station database
  3. When you’re stuck on the “Station will be ready soon” page, could you “Toggle Page Developers Tools” and take a screenshot of your console?

Just send me those 3 by direct message & I’ll dig into your issues.

Have an awesome day!


(Simon Haines) #14

I’m also having this exact problem. Detaching the current application works, but i’m stuck at

Also Windows 10 and also after an update.