Can't launch Station after update / Station is blocked after reinstall / Stuck on "your Station will be ready soon" screen

🙏info-needed

(Mauricio Chávez López) #1

:writing_hand: Brief description of the issue

Yesterday I updated the app, after having finished updating the software “Station” only shows the message “Hi, Maurricio! YOUR STATION WILL BE READY SOON …” and does not load anything in the interface, but if I select " View> Detach Current Application " a PopUp opens with the application that I have selected, which loads correctly, but in the main window it only shows the message that I mentioned. The PC was rebooted, I even installed the app and reinstalled it and the error persists, before it worked fine


:warning: Mandatory details

  • :gun: Trigger

  • :boom: Issue

  • :movie_camera: Explanatory gifs/pictures

  • :desktop_computer: OS version

  • :gear: Station version


Station won't start, stuck at "Your Station will be ready soon"
Station is 100% blocked
Station is hanging when it opens, and nothing loads
Screen stuck at "Your Station will be ready soon"
Station doesn't load after opening the app on Windows 7
(Pablo Benavent) #2

Exactly the same thing for me in Windows 10 laptop.

Stationversion 1.24.0

Electron2.0.2

Chrome61.0.3163.100

Node8.9.3

v86.1.534.41

@getstation/services0.21.4


(Pablo Benavent) #3

Nobody is in this situation? One month later I am still in the same, except one day it opened mysteriously…


(Mauricio Chávez López) #4

I have been waiting for more than a month, my report has not had any answer, it seems that the errors reported by users are not important.


(DevBytes) #5

This is not true, you just forgot to provide the following:
:warning: Mandatory details

  • :gun: Trigger
  • :boom: Issue
  • :movie_camera: Explanatory gifs/pictures
  • :desktop_computer: OS version
  • :gear: Station version

Could you please provide us with these details.


(Nicolas Valot) #6

:writing_hand: Brief description of the issue

My station is completely blocked even after full uninstall / reinstall of it. The menu is blocked too. The only thing that still work is “About Station”


:warning: Mandatory details


(Pablo Benavent) #7

Exactly the same thing for me in Windows 10 laptop.

Stationversion 1.24.0

Electron2.0.2

Chrome61.0.3163.100

Node8.9.3

v86.1.534.41

@getstation/services0.21.4


(DevBytes) #8

The first thing you can try is right clicking inside the problematic page.
You should get a menu that looks like this:
2018-10-24_17-22-40
In this menu click on “Reset Current Application”
This could solve the problem.

Another way of solving this would be “Resetting” your station.
But you will have to reconfigure your Station afterwards.
You can find the guide on how to do this here:

Tell us if this helped you :wink:


(Mauricio Chávez López) #9

This is the information about the Bug:

I updated the app, after having finished updating the software “Station” only shows the message “Hi, Maurricio! YOUR STATION WILL BE READY SOON …” and does not load anything in the interface, but if I select " View> Detach Current Application " a PopUp opens with the application that I have selected, which loads correctly, but in the main window it only shows the message that I mentioned. The PC was rebooted, I even installed the app and reinstalled it and the error persists, before it worked fine

OS version: Windows 8 edition Windows 8.1
Station Version: 1.26.0

I try to do this: “The first thing you can try is right clicking inside the problematic page.
You should get a menu that looks like this:”, it didn’t work.
I try to implement the next solution: “Another way of solving this would be “Resetting” your station.
But you will have to reconfigure your Station afterwards.” but it didn’t work either

Please help!!!, I think the software is great, but I can’t use it


(DevBytes) #10

Hi @marobozz ,
Thanks for trying the previous actions.
I cant find a way to reproduce this at the moment.
I’ll try to find another solution this evening.


(Pablo Benavent) #11

Hi @DevBytes thank you for your answer. I made a “fresh restart” and it worked…

But, in fact I had restarted in Station 1.0.9. (because I uninstall and I had an old copy old 1.0.9) and that’s why it worked, but after updating to the last version I come back to the previous situation: “Your Station will be ready soon” :frowning:

  • :gun: Trigger — open Station
  • :boom: Issue — Message “Your Station will be ready soon” appears and not open any app. I can’t even go to options nor the other things
  • :movie_camera: Explanatory gifs/pictures

imagen
imagen.png1920x1033 60.8 KB

  • :desktop_computer: OS version — Windows 10
  • :gear: Station version — Stationversion 1.26.0

Electron3.0.2

Chrome66.0.3359.181

Node10.2.0

v86.6.346.32

@getstation/services0.22.1


(Georges Abi-Heila) #13

Hey @pabenavent, @marobozz & @Nicolas_Valot :wave:

Thanks a lot for contributing :pray:
I’m having a hard time reproducing this bug: could you send me 3 files so I can investigate further.

  1. Your logs
  2. Your Station database
  3. When you’re stuck on the “Station will be ready soon” page, could you “Toggle Page Developers Tools” and take a screenshot of your console?

Just send me those 3 by direct message & I’ll dig into your issues.

Have an awesome day!


(Simon Haines) #14

I’m also having this exact problem. Detaching the current application works, but i’m stuck at

Also Windows 10 and also after an update.


(Viktor Nagornyy) #15

:writing_hand: Brief description of the issue

Station won’t start, it stuck at :Your Station will be ready soon" screen. It worked fine after most recent update, but all of the sudden today it stuck on that screen and won’t load. The only thing that comes to mind, that’s different from last time I opened Station and it worked - is Python. I installed Python 3.7.2 for Windows x64, which I didn’t have before at all. Including some packages using pip. That’s the only thing I can think of. There seems to be an error in console related to Appcues/analytics.min.js.

Here’s what I tried so far:

  • Restart Station
  • Restart OS
  • Reload page in Station

:warning: Mandatory details

  • :gun: Trigger — Open Station

  • :boom: Issue — Won’t load, stuck on “Your Station will be ready soon”

  • :movie_camera: Explanatory gifs/pictures — See below. Including 2 screenshots.

  • :desktop_computer: OS version — Windows 10 Home x64

  • :gear: Station version

    • Stationversion 1.35.0
    • Electron3.0.5
    • Chrome66.0.3359.181
    • Node10.2.0
    • v86.6.346.32
    • @getstation/services0.24.10

Screenshot 1:

Screenshot 2:


(Viktor Nagornyy) #16

I’m still not able to use Station. Even tried re-installing it. Is there any information on how this can be solved? Really want to get back to using Station.

Wish there was a premium version of Station with support.


(Mauricio Chávez López) #17

It is sad that a problem that has happened to several users is being ignored in this way, I was interested enough to use station but this type of situations make me lose total interest


(Viktor Nagornyy) #18

That’s unfortunate. I wish they simply charged for premium support.


(Viktor Nagornyy) #19

Sadly, I can’t wait any longer and will begin testing Shift as an alternative. At least I can pay them and get support if I get stuck.


(Pete Field) #20

Stationversion 1.35.0

Electron3.0.5

  • :gun: Trigger — Open Station
  • :boom: Issue — Won’t load, stuck on “Your Station will be ready soon”
  • :movie_camera: Explanatory gifs/pictures — Screenshot below.
  • :desktop_computer: OS version — Windows 10 professional

Chrome66.0.3359.181
Node10.2.0
v86.6.346.32
@getstation/services0.24.10


(Simon Haines) #21

:writing_hand: Brief description of the issue

My problem is that …

When I open station, I see “Hi Simon! Your station will be ready soon…” but after several minutes/hours nothing changes. I can’t open any apps. None of the buttons in the UI on the left hand side get rid of the “… ready soon …” page, but the different apps do enter an active state when I click on them.

Interestingly, if I choose “Detach current application” the window which opens does load the app correctly.

I have tried uninstalling and reinstalling station and that does not solve the issue.


:warning: Mandatory details