App doesn't load / blank screen / white page / nothing is displayed (Gmail, OneDrive, WhatsApp, Slack, Missive, Messenger, TickTick, Google Voice ...)

📦station-v1-30-x
✅released

(Kevin Moran) #1

The issue I’m facing is … the loading bar appears however it doesn’t ever show me anything but a blank screen. macOS 10.13.3 High Sierra


Here’s the detailed report


Slack not loading
Many apps are showing as blank white screen. Refresh does nothing
Slack & Whatsapp show blank page
Blank Window
TickTick application doesn't work / displays a white screen
Missiveapp is no longer loading for me
Google Voice Not Working
Slack won't load today... stops at loading screen
Station Gmail app frequently end up a blank page
Gmail & Whatsapp not working as of today
Google Inbox is not loading
Mailchimp and Google Analytics do not load
Google Calendar doesn't load or reload
Facebook Messenger is blank
(Kevin Moran) #2

Bump - not heard anything


(Dany Elementor) #4

The issue I’m facing is:

Every time I open Station, I got minimum 1 of my app that doesn’t want to load.
I’m stuck with a BLANK screen. even when I try to refresh (cmd+r)

So I have to restart the program, and then, I have other applications that do the same.

It’s kind of a pain

BTW you should include a direct link to the forum

Here’s the detailed report

  • Trigger:
  • Issue:
  • Explanatory gifs/pictures (we really need that :pray: ):
  • OS version: Mac High Sierra 10.13.5
  • Station version:1.13.1

(Jurgen Imbrechts) #5

The issue I’m facing is that my Slack & Whatsapp show a white page.
It happened after downloading a PDF file in slack.
I’ve restarted both the app and my Mac (High Sierra).
Opened the developer tools and cleared cache. When I cmd + R in whatsapp, I see the green bar loading but then nothing happens.

Other apps work as expected. The “native” slack & whatsapp apps on my mac still work.
Anybody have an idea?


Here’s the detailed report

  • Trigger: I suspect downloading a PDF file in slack
  • Issue: Slack & Whatsapp are blank pages
  • https://media.giphy.com/media/wjnKz8KbereeY/giphy.gif
  • OS version: Macos 10.13.4
  • Station version:
    Stationversion 1.12.0
    Electron2.0.0
    Chrome61.0.3163.100
    Node8.9.3
    v86.1.534.41
    @getstation/services0.14.2

(Just Sturgis) #6

Missive is my primary app in Station. It has been a couple of weeks where Missive will not load and I have not used Station in that time as I have had no time to troubleshoot yet need access to Missive daily.

I have removed and re-added Missive with no change. Missive works everywhere else (desktop app, Chrome desktop instance, chrome browser, Brave, Firefox, multiple Android devices) but not in Station.

Was working previously. Unsure what to try next.

Here’s the detailed report
Trigger: Load MissiveApp
Issue: Blank white page.
OS version:Win 10 1709 16299.309
Station version:1.9.0
Explanatory gifs/pictures (we really need that :pray: ):

image


(Andrey) #7

The issue I’m facing is …
TickTick doesn’t work for a week alreay. The app screen is white with just three black dots. All other apps work correctly

Here’s the detailed report

  • Trigger: Station launch
  • Issue: TickTick doesn’t display and doesn’t work
  • Explanatory gifs/pictures (we really need that :pray: ): image
  • OS version: Win 10 (64)
  • Station version: 1.9.0 Electron1.7.13 Chrome58.0.3029.110 Node7.9.0 v85.8.283.38

(Jason ansleyRDgroup) #8

The issue I’m facing is: Facebook Messenger is blank


Here’s the detailed report

  • Trigger: Since most recent Station update
  • Issue: Home of Facebook Messenger is a white screen. I cannot load messages
  • Explanatory gifs/pictures (we really need that :pray: ):
  • OS version: Mac OS X High Sierra 10.13.4
  • Station version: 1.13.1

(Jordan Krueger) #9

The issue I’m facing is: 2 out of 3 times I load Station, Google Calendar just shows a blank page in the window. I’ve tried using the “Reload” option, but nothing happens.


Here’s the detailed report

  • Trigger: Restarting
  • OS version: MacOS High Sierra, 10.13.5
  • Station version: 1.13.1

39%20AM


(Glade Luco) #10

I had to disable and then re-enable that account to get it to work again.

This seems related to the session expiring.

Affects all google.com properties for me.


Google Calendar doesn't load or reload
(Thành Phạm Trung) #11

The issue I’m facing is:
My Station Gmail app frequently end up a blank page, for both of my email using it. The other apps still work normally, including 2 Google Drive attach to these two emails
Each time this problem happens, it require a Station restart, reload the Gmail page using Command + R didn’t help.

Here’s the detailed report

  • Explanatory gifs/pictures (we really need that :pray: ): 03
  • OS version: MacOS High Sierra 10.13.4
  • Station version: 1.14.1

(Georges Abi-Heila) #12

Hey @thanhpt, @gladely, @Dany_Elementor, @Jordan_Krueger, @imbrechtsjurgen, @kmor, @Justs, @111111 & @Jason_Ansley :wave:

I’m having a hard time reproducing this bug on my side.
Could you help me identify reproduction steps and triggers:

  • When you’re stuck on the blank page, could you “Toggle Page Developers Tools” and send a screenshot of your console? (like this: https://cl.ly/saVu)
  • When you’re stuck on the blank page, what is the current page’s URL? (how to find it: https://cl.ly/sape)
  • Does double clicking on the app’s icon in your dock solve the issue? (like this: https://cl.ly/sZ6Y)

Your answers will hopefully helps us fix this nasty bug!


(StuartB) #13

Still getting this bug even after update :frowning_face:


(Ian Rodrigues Porrat) #14

I had this same issue here. The first time I logged in everything was fine, but after I turned my computer off and opened the app again none of the integrations loaded. I tried to download a PDF through Microsoft Teams too. Maybe it is related with the problem.


(Christopher) #15

Hey @Georges,

I was facing this problem today, but could resolve the issues by double clicking on the app’s icon in my dock.

I can reproduce my problem by restarting the station. I would say that in 90 percent of all cases one app does not start properly. It is not due to a particular app. It seems to happen by accident. However, the double click does solve the issue (a simple cmd+r reload doesn’t!).

Here are my outputs for trying to load Google Calendar:

  • Console is empty, but html shows:
    28

  • Copied page url is: “about:blank”

  • Trigger: Restarting
  • OS version: MacOS High Sierra, 10.13.6
  • Station version: 1.19.0

(Ashwani Agarwal) #16

I’m facing the similar issue.

Just to add - In my case, when I right click and copy the url it’s always -
about:blank

With page refresh, there is no activity in Page’s Developer Console > Network or Console Tab (page is titled Developer Tools - about:blank)

Even if I use Detach Current Page, URL is still about:blank


(Ashwani Agarwal) #17

Double Click. That’s a saviour


(Ignat Savkin) #18

Same issue on WIN 7 - blank screen in Slack. Double-click does not do the trick.


(Lars Rasmussen) #19

+1 to the people experiencing this, also it’s very often (as in, multiple times per day).
For me, I think it could be related to a ‘slow internet connection’, as it seems to trigger the issue more often. It’s only on the “first load” of the given app, that it does this.

Also, as mentioned by others in the thread, I too see the “about:blank” when copying the URL.

Usually I can Cmd + Q Station, and the “app” loads just fine upon startup.


(Georges Abi-Heila) #20

Hey @LarsDR, @Ignat_Savkin, @Ian_Rodrigues_Porrat, @StuartB, @thanhpt, @Jordan_Krueger, @Jason_Ansley

We recently added a “Reset Current Application” feature that should, hopefully, solve your issue.
After updating your Station to the latest version (1.20), open the app that’s stuck, open the “Help” top bar menu and choose “Reset Current application” (more info here).

Tell me how it goes.

:crossed_fingers:


(Lars Rasmussen) #21

Used it a few times today, and works perfectly :slight_smile: